Policies
Confirmed Bookings
Once you have contacted me to confirmed your package, location, date and time; a liability waiver will be emailed to you. Please read it and fill it out. You will then pay a $50 SECURITY DEPOSIT. The SECURITY DEPOSIT does count towards your balance, but is NONREFUNDABLE regardless of any CIRCUMSTANCES.
When we arrive, payment is due before set up begins.
Delivery
Delivery fees are based on each location.
Cancellation Policy
Deposits are nonrefundable regardless of any circumstances, but can be transferred to a different date that is available within the next 3 months. Using the $50 deposit after canceling is only available if canceled at least 7 days prior to the date of setup. It is the customer's responsibility to monitor the weather and have a back up location. We will set up inside or reschedule your booking 1 time based on our availability. Because of other scheduled setups, you can not be more than 15 minutes late for your scheduled setup time or your setup will be canceled without the return of deposit. If you are booked for an outdoor setup, you must have CLEAN, DRY, AND CUT GRASS or A CONCRETE AREA for setup. If setup area is not up to par your setup will be canceled without the return of deposit.
Cleaning
Tiny Toddler Soft Play is committed to providing a safe and sanitary environment for our clients which is why all items offered in our mobile soft play areas are cleaned and sanitized before and after each use and stored in an uncompromised contactless location. Any spills or food in the play area will incur a $75 cleaning fee. Any face paint, slime, mud, glitter or anything that will require longer that usual cleaning will result in an appropriate fee. All balls must be put back in the ball pit or a $25 convenience fee will be charged.
General Rules
Ages 6 and under only (soft play)
No Shoes/Must wear socks
Adults must supervise play area at all times
No Food or Drink
No rough horseplay
Put balls back in the ball pit
No face paint, glitter, slime, bubbles or mud
No sharp objects or glitter clothing Have fun!
Damages
All equipment MUST remain in the play area, balls should be put back into the ball pit BEFORE our arrival or an additional $25 convenience fee will be deducted from your deposit. Any equipment that is dirty (muddy, EXCESSIVE loose dirt and tree debris, food or spilled drink will incur a charge of $75-$100 will be charged at clients expense. If ANY of the equipment is damaged or wet YOU WILL BE CHARGED ACCORDINGLY! Any damages will be billed to you and is required to be paid within 5 days of your event. Tiny Toddler Soft Play, LLC reserves the right to take legal action if not paid! If there are no damages, excessive dirt (loose dirt, food, drink) or excessive balls thrown out the pit there will not be any additional fees.